Impact of COVID-19 on Hospitality Industry
Introduction The hospitality industry is in a state of constant change and a hotelier must adapt to the emerging trends and situations to keep their business afoot at all times. The priority as said by does not lie in increasing the number of guests but improving their experiences while at the hotel. Customer satisfaction is very important as this is what keeps guests coming back. This is because the guests are continuously voting and sharing their experiences online, which only attracts more guests for the future. The changing consumer behavior is that the consumers today are more interested in building long term relationships than on a quick sell solution. The key consideration here also lies in the fact that not all guests are the same and satisfying customer needs of all must be carried on (Schaap, 2017). However, this being said certain situations natural or otherwise impact the guest experience and also the profitability of businesses. The impact of disasters is always ...